Finding True Masculinity’s Returns & Refund Policy

Returns, Refunds & Shop Policy

Last updated: October 12, 2026

Finding True Masculinity wants customers to know what to expect before placing an order. Many products in the FTM Shop are made to order through our fulfillment partner, Printful, which means return and exchange rules differ from those of a traditional retail store.

Please review this policy before purchasing.

1. Made-to-Order Products

Many products sold through the Finding True Masculinity Shop are created specifically after an order is placed.

Because these products are made on demand, we generally do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or simply changing your mind after the product has been produced.

Printful likewise does not accept returns or exchanges for buyer’s remorse, incorrect size selection, or incorrect color selection on made-to-order products. Printful Help Center

Please review:

  • product descriptions
  • sizing charts
  • color selections
  • shipping information
  • your delivery address

before submitting your order.

2. Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered because of a fulfillment error, please contact us.

Eligible problems may include:

  • damaged products
  • manufacturing defects
  • incorrect print placement or other printing errors
  • receiving the wrong product
  • receiving the wrong size when a different size was actually ordered
  • missing items from an order

Printful generally provides a replacement or refund for qualifying fulfillment problems reported within 30 days of delivery. Printful Help Center

Please contact:

frank@ftmblog.website

Include:

  • your name
  • order number
  • a description of the problem
  • clear photographs showing the issue
  • photographs of the size tag or packing slip when relevant

Photos may be necessary for us to document the issue with our fulfillment provider. Printful Help Center

Please do not mail the product back unless we specifically ask you to do so. Qualifying damaged, defective, or misprinted products often do not need to be returned before a replacement or refund can be issued. Printful Help Center

3. Report Problems Within 30 Days

Please report damaged, defective, misprinted, incorrect, or missing products within 30 days of receiving the order.

For packages believed to be lost in transit, contact us within 30 days of the estimated delivery date. Printful Help Center

Claims submitted after these periods may no longer qualify for replacement or reimbursement through our fulfillment provider.

Contacting us as soon as you notice a problem gives us the best opportunity to resolve it.

4. Wrong Size or Color Ordered

Because apparel and many other FTM Shop items are produced specifically for each order, we generally cannot provide a free replacement or refund when the customer selected the wrong:

  • size
  • color
  • style
  • product variant

Please consult the product’s sizing information before ordering.

A product that fits differently than expected does not necessarily constitute a manufacturing defect.

If the label or actual product received does not match what you ordered, however, contact us because that may qualify as a fulfillment error.

5. Change of Mind / Buyer’s Remorse

We generally do not provide refunds or exchanges because a customer:

  • changed their mind
  • no longer wants the product
  • dislikes the color or style they selected
  • ordered the wrong size
  • decided they do not need the product

This limitation exists because made-to-order products have already been manufactured specifically for the submitted order.

Nothing in this policy limits any consumer rights that cannot legally be waived under the laws applicable where you live.

6. Order Changes and Cancellations

If you need to change or cancel an order, contact us as quickly as possible.

We will attempt to help when the order has not yet entered production.

However, once a Printful order reaches the Being Fulfilled or Fulfilled stage, it generally cannot be edited or canceled through the normal fulfillment process. Printful Help Center

Because production can begin quickly, we cannot guarantee that cancellation or modification requests can be completed.

If your request reaches us after production has started, the order may still be produced and shipped.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately.

If an address can still be changed before shipment, we will attempt to update it.

Once the package has shipped, an address correction may no longer be possible.

If a package is returned because:

  • the customer entered an incorrect or incomplete address
  • the shipment was not claimed
  • the recipient refused the package
  • the package was not collected from a pickup location

additional shipping charges may be required to send it again. Printful also charges for reshipping in circumstances such as incorrect addresses or unclaimed packages. Printful Help Center

8. Packages Returned to Sender

If your package is returned to the fulfillment facility, please contact us.

Depending on the reason for the return, we may be able to arrange reshipment.

Additional shipping costs may apply when the return resulted from:

  • an incorrect shipping address
  • failure to claim the package
  • refusal of delivery
  • failure to collect the parcel

Printful generally allows returned packages to be reshipped for a limited period after they are processed at the fulfillment facility. Printful Help Center

Please do not send unrelated correspondence or packages directly to a Printful facility.

9. Lost Packages

If your order has not arrived, first check:

  • the tracking information
  • the delivery address on your order
  • household members or neighbors who may have accepted it
  • your local carrier or postal service
  • any designated package room, parcel locker, front desk, or pickup point

If the shipment appears to have been lost in transit, contact us.

Lost-package claims generally must be reported within 30 days of the estimated delivery date. Printful Help Center

We will review the available tracking information and work with the fulfillment provider when appropriate.

10. Tracking Shows Delivered but You Cannot Find the Package

A carrier marking a shipment as Delivered does not always mean it was handed directly to the customer.

Check the surrounding delivery area and contact the carrier first when possible.

If you still cannot locate the package, contact us with your order number and tracking information so we can review the situation.

Replacement or refund eligibility will depend on the circumstances and the information available from the carrier and fulfillment provider.

11. Refunds

When a refund is approved by Finding True Masculinity, it will generally be issued to the original payment method used for the order.

The time required for a refund to appear after it has been processed depends on your bank, payment provider, or card issuer.

Original shipping charges may not be refundable unless the refund results from a qualifying fulfillment problem or applicable law requires otherwise.

12. Replacement Orders

For an eligible damaged, defective, incorrectly printed, or incorrectly fulfilled order, we may offer a replacement instead of a refund.

In many cases, a replacement can be produced without requiring the defective item to be returned.

We may ask for photographs or additional information before approving a replacement.

13. Exchanges

Finding True Masculinity does not currently offer routine exchanges for:

  • different sizes
  • different colors
  • different styles
  • buyer preference

Because made-to-order exchanges require an entirely new product to be manufactured, they are not handled like exchanges at a traditional retail store. Printful’s fulfillment policy similarly excludes size/color exchanges caused by customer selection. Printful Help Center

If you received a product different from what you actually ordered, that is not considered a standard exchange request—please contact us as a possible fulfillment error.

14. Product Appearance

We make reasonable efforts to accurately represent products on the website.

However, minor differences may occur due to:

  • computer and phone display settings
  • production processes
  • garment manufacturing tolerances
  • positioning of printed designs
  • variations between product batches

Minor differences that fall within normal manufacturing tolerances may not qualify as defects.

Printful similarly notes that colors, product details, and sizing may not always be represented with absolute precision by online images. Printful

15. International Orders

International shipments may be affected by:

  • customs processing
  • import duties
  • taxes
  • carrier delays
  • local postal procedures
  • address-format requirements

Unless otherwise stated during checkout, customers are responsible for customs duties, import fees, or taxes imposed by their country or jurisdiction.

Consumer-protection laws differ by location. Nothing in this policy is intended to waive rights that you are legally entitled to under applicable consumer law.

16. Contact Us Before Returning Anything

Please contact Finding True Masculinity before mailing a return.

Do not send products directly to an address found online or to the address of a fulfillment facility unless we specifically provide return instructions.

Printful itself recommends that customers contact the merchant before sending items to its return facilities so the return can be handled correctly. Printful Help Center

For order problems, contact:

Finding True Masculinity
frank@ftmblog.website

Please include your order number and a brief description of the issue.

17. Policy Changes

This policy may be updated as our products, fulfillment arrangements, shipping services, or store procedures change.

The version that applies to an order will generally be the policy in effect when that order was placed, except where applicable law requires otherwise.

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